FAQ's
Hey there! We’re so glad you stopped by. To make your experience easier, we’ve rounded up answers to the questions we get asked most.
Shipping & Returns
Do you ship overseas?
Yes, we ship all over the world.
How long will it take to get my orders?
It depends on where you are.
What is lavonder’s return policy?
Find it under: Lavonder Refund Policy
When will I get my refund?
Once your returned order is received by our distribution center, your refund will be processed within 7-10 business day. The refund will be credited to your original method of payment.
Orders
Can I make changes to my order once it has been placed?
We process our orders very quickly to get your product to you as soon as possible. While we cannot make any changes to an order after it has been placed, we may be able to cancel an order within 1-2 hours of it being placed. If you need to cancel your order, Please contact Customer Service on the website.
Can I stack multiple codes on one order?
No, only one promo code can be processed with each order.
What payment methods do you accept?
We accept the following payment types: Visa, Mastercard, Discover, PayPal, Google Pay, Apple Pay.
Lash & Brow Serum
Does it have any side effects?
Our products are paraben-free, gluten-free, and vegan. However, please avoid direct contact with your eyes. If the serum gets into your eyes, rinse thoroughly with water immediately.
If you are undergoing treatment for any eye condition, only use Lavonder Eyelash & Brow Serum under the guidance of your doctor.
Keep out of reach of children. We also recommend washing your hands and face with mild soap and water before use for best results.
Is this product free from animal testing and vegan?
Yes! All Lavonder products are 100% vegan and never tested on animals. We do not work with any manufacturers who conduct animal testing, so you can feel confident that Lavonder is completely cruelty-free.
Our serums are also free from fragrances, PEGs, mineral oils, and silicone oils, and have been dermatologically tested for safety.
When will I see results?
Some people start seeing changes in as little as 28 days, but the best results typically appear after 8–12 weeks.
Weeks 0–3
Activates follicles.
Weeks 4–7
Start seeing changes, visibly longer lashes and denser brows.
Weeks 8–12
Lashes and brows appear thicker and fuller.
Continue using to make more progress or maintain beautiful, long-lasting results.