Shipping Policy

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Delivery

Orders are typically shipped within 2 business days. Once your package is on its way, you will usually receive a tracking number automatically via the email or phone number provided at checkout.

International Shipping

Standard Shipping (Free): 9–14 business days
Premium Shipping ($3.00): 7–12 business days

Please note: We do not ship to P.O. Boxes or military addresses.

Tracking Your Order

When your items ship, you will receive an automatic notification with your tracking number.

If you haven’t received a tracking number or it doesn’t work, don’t worry! Just contact us with your order number, and we will resolve it promptly.

Duties & Taxes

Import duties and taxes vary by country. Sometimes there is no charge, but in some cases, the customer is responsible for any applicable duties or taxes upon delivery.

Unexpected Delays

Delivery may occasionally take longer than the standard shipping times due to factors beyond our control, such as customs processing or holidays.

If your order has not arrived after 20 days, please contact us immediately at customercare@lavonder.com.

For more detailed information, feel free to email customercare@lavonder.com — we’re happy to help!